Support

Have a question about an order, shipping, payments, or one of our products? You may find the answer below.

If you still need help, please use our contact page.

How Can I Contact Hyakki?

For order questions, product inquiries, or general support, please contact us.

When contacting us about an order, include your order number whenever possible so we can help you more quickly.

How Much Is Shipping?

Shipping costs depend on your order, delivery address, and the shipping method available.

The exact shipping options and prices will be shown at checkout before you place your order.

Hyakki currently ships within the United States only.

For more information, see our Shipping Information.

When Will I Receive My Order?

Many Hyakki products are made to order.

Production typically takes 3–7 business days, followed by shipping. Delivery times vary depending on the destination, product, and shipping method selected at checkout.

Once your order ships, you will receive tracking information when available.

Why Did I Only Receive Part of My Order?

Some products may be produced or shipped from different fulfillment facilities.

Because of this, items from the same order can occasionally arrive in separate packages and on different days.

If you believe part of your order is missing, please check your tracking information first. If you still need assistance, contact us.

Can I Change or Cancel My Order?

Because many products are made to order, production may begin shortly after your purchase is placed.

If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee that changes or cancellations will be possible once production has started.

What If My Order Is Damaged or Incorrect?

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs of the item.

For full details, see our Returns & Refunds.

Do You Accept Returns or Exchanges?

Because many Hyakki products are made specifically for each order, we generally do not accept returns or exchanges for change of mind, incorrect sizing, or choosing the wrong product variation.

Damaged, defective, or incorrectly fulfilled orders may qualify for a replacement or refund.

Please see our Returns & Refunds for more information.

Still Need Help?

If you couldn’t find what you were looking for, please contact us and we’ll do our best to help.