Returns & Refunds
Many Hyakki products are made to order specifically for you. Because of this, we generally do not accept returns or exchanges for change of mind, incorrect sizing, or choosing the wrong color or product variation.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- A short description of the issue
- Clear photographs of the item and, where relevant, the packaging
If the issue is confirmed to be a production or fulfillment error, we will arrange a replacement or refund at no additional cost to you.
Refunds
Refunds are generally offered when an item arrives damaged, defective, misprinted, or incorrect and a replacement is not appropriate.
Refunds are not normally available for buyer’s remorse, incorrect size selection, or other ordering mistakes.
Exchanges
We do not currently offer exchanges for different sizes, colors, or product variations.
Please check the sizing information provided on the product page carefully before placing your order.
If an item has been incorrectly labeled or does not match the size you ordered, please contact us within 7 days of delivery with your order number and photographs of the item.
Lost Packages
If your order appears to have been lost in transit, please contact us as soon as possible after the estimated delivery date has passed.
We may ask you to confirm your shipping address and check the tracking information before a replacement or refund can be considered.
Incorrect Address
Please make sure your shipping address is complete and accurate before placing your order.
If an incorrect or incomplete address causes a shipment to be returned, additional shipping charges may apply before the order can be sent again.
If you notice an address error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or shipped.
Unclaimed Packages
Packages that are not collected or accepted may be returned to the fulfillment facility.
If a package needs to be shipped again because it was unclaimed, additional shipping costs may apply.
Need Help?
If something has gone wrong with your order, please contact us and include your order number so we can help resolve the issue.